The Reverse Mortgage Counseling Association (RMCA) takes pride in the quality and professionalism of our member agency counselors. Member agencies subscribe to a RMCA Code of Ethics and Membership Standards (Click here to view RMCA Code of Ethics and Membership Standards).

As part of their membership, RMCA member agencies must agree to participate in the RMCA Dispute Resolution Process. This process involves cooperation with RMCA regarding the investigation and resolution of complaints filed by consumers or businesses regarding a reverse mortgage counseling session conducted by a RMCA member agency counselor.
Click here to learn about Benefits for Lenders

The complaint information form below should be filled out completely. You will be sending it to RMCA for review, analysis, and resolution. A RMCA representative will be contacting you shortly.
Click here to fill out the form

The following documents will be required prior to counseling with the release of the 2010 reverse mortgage protocol by HUD:

NCOA's "Use Your Home to Stay at Home" A guide for Homeowners Who Need Help Now;
Click here to download a copy

HUD's "Prepare for Your Counseling Session";
Click here to download a copy